Customer Service Representative Team Lead - National Remote

Job Summary

A company is looking for a Customer Service Representative Team Lead for a national remote position.

Key Responsibilities:

• Taking inbound calls and providing referrals to providers/agencies in Salt Lake County for Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility
• Completing additional administrative tasks to support the Care Coordination team

Required Qualifications:

• High School Diploma / GED
• 2+ years of Customer Service experience in insurance, medical, behavioral health, or financial technology settings
• Familiarity with computer and Windows PC applications
• Ability to work flexible shifts including weekends and occasional overtime
• Must be 18 years of age or older