Customer Service Retention Specialist
Job Summary
Managing inbound and outbound client communications, the remote Customer Service Retention Specialist will resolve inquiries and ensure a positive customer experience while working in a fast-paced environment.
Key responsibilities
- Handle and respond to all customer inquiries with professionalism and care
- Aim to resolve issues on the first call and de-escalate situations when necessary
- Track call-related information for auditing and reporting purposes
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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