Customer Service Sales Representative

Job Summary

Serving as a primary point of contact for clients, the part-time or full-time Customer Service Sales Representative will manage inbound and outbound communications, utilizing web-based tools to resolve inquiries and ensure a positive customer experience while working remotely.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address their questions and concerns
• Calmly resolve and de-escalate issues, escalating interactions when necessary
• Track call-related information for auditing and reporting purposes, while meeting defined sales objectives

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems