Customer Service Sales Representative

Job Summary

Providing comprehensive support to customers, the full-time Customer Service Sales Representative will engage with clients virtually to resolve inquiries, promote products, and enhance customer satisfaction while adhering to service delivery strategies.

Key responsibilities

• Troubleshoot and resolve technical issues and account inquiries through various communication platforms
• Build consultative relationships with customers to understand their needs and recommend appropriate products and services
• Achieve performance metrics by maximizing sales opportunities and enhancing customer satisfaction

Required qualifications

• Some high school coursework completed
• 0-2 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Demonstrated technical knowledge and comfort with various digital tools and systems
• Strong customer-focused mindset with a commitment to enhancing the customer experience