Customer Service Specialist

Job Summary

Providing exceptional customer support, the full-time Customer Service Specialist will manage custom patch orders and coordinate timelines across sales, production, and fulfillment in a remote environment.

Key responsibilities

• Act as the main point of contact for customers from order intake to delivery, ensuring a top-tier customer experience
• Manage custom patch orders, including artwork details, proofs, and approvals while providing timely updates and problem resolution
• Support workflow improvements and assist with special projects, bulk orders, and high-priority customers

Required qualifications

• 2-3 years of customer service, e-commerce, or operations experience
• Strong communication skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with tools such as Shopify or ShipStation is a plus
• Interest in military, tactical, or first-responder communities is preferred