Customer Service Specialist

Job Summary

Delivering high-quality customer experiences in a fast-paced environment, the full-time Customer Service Specialist will manage day-to-day customer interactions across multiple channels while ensuring accurate and empathetic responses in a fully remote setting.

Key responsibilities

• Manage and respond to customer inquiries via email and support platforms, ensuring fast and accurate responses
• Engage with the community on social media, maintaining brand tone and consistency in responses
• Process order changes, cancellations, refunds, and exchanges while adhering to company policies

Required qualifications

• Experience in customer service, preferably in eCommerce or direct-to-consumer (DTC) environments
• Strong written communication skills in English
• Experience handling social media interactions is a strong plus
• High attention to detail and ability to multitask effectively
• Comfortable working in fast-paced environments