Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities:

• Handling inbound calls and off-phone work related to Vehicle Protection Products
• Explaining contract details, claim procedures, and coverage to customers
• Addressing off-phone tasks including claim audits, processing payments, and handling payment requests

Required Qualifications:

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment
• Ability to work collaboratively and independently
• Ability to adapt to change and recognize process improvement opportunities
• Preferred: 2+ years of experience in a relevant environment or relevant certifications