Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient services in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services while answering calls and emails promptly
• Process orders, verify insurance, and ensure accurate documentation for patient services
• Facilitate resolution of customer complaints and provide updates on referral processes

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative roles, customer service, or related fields
• Senior level requires two years of experience and one year in a similar role
• Experience with Medicare certified tasks is preferred
• Proficiency in navigating online EMR systems and understanding insurance processes