Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient interactions and service processes in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services while managing inbound and outbound calls
• Process orders, verify insurance eligibility, and ensure accurate documentation
• Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of relevant experience in healthcare administration, customer service, or related fields
• Two years of experience required for senior-level positions, including specific job experience
• Familiarity with Medicare, Medicaid, and insurance documentation preferred
• Proficient in computer skills and able to navigate multiple online systems