Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist III to enhance customer engagement and support internal teams.

Key Responsibilities

• Provide training and support for new and current team members
• Manage customer inquiries and ensure satisfaction through timely responses
• Conduct regular business reviews and create KPI reports for performance monitoring

Required Qualifications

• Bachelor's degree in business, marketing, communications, supply chain, or equivalent experience (5 years in customer service)
• Experience in a manufacturing customer service team is advantageous
• 2+ years of Oracle experience preferred
• 2+ years of Microsoft CRM experience preferred
• Willingness to travel up to 5% as needed