Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for supporting patients through the front-end process of home medical equipment services.

Key Responsibilities

• Develop and maintain knowledge of products and services while answering inbound and outbound calls
• Process orders, verify insurance information, and ensure documentation accuracy
• Facilitate resolution of customer complaints and meet quality assurance requirements

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level positions
• Experience in a Medicare certified environment is preferred
• Proficient computer skills and ability to learn new technologies