Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient service inquiries and support in a remote environment.

Key Responsibilities

• Answer inbound and outbound calls while documenting information according to standard procedures
• Process orders, verify insurance eligibility, and obtain necessary pre-authorizations
• Educate patients on their financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of experience in a call center for healthcare administrative, financial, or insurance services
• Two years of work-related experience is required for senior-level positions
• Experience with Medicare certification is preferred
• Proficiency in using multiple online EMR systems