Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will manage patient interactions and ensure accurate service delivery.

Key Responsibilities

• Answer inbound and outbound calls while documenting information per standard procedures
• Process orders, verify insurance eligibility, and obtain necessary pre-authorizations
• Educate patients on their financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of experience and one year in a similar role are required
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills, including knowledge of Microsoft Office