Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to support client relationships and enhance product usage.

Key Responsibilities

• Provide day-to-day support and consultative solutions for client relationships
• Assist clients in utilizing products effectively and communicate feedback to the leadership team
• Manage customer inquiries through phone, chat, and email, maintaining ownership until resolution

Required Qualifications

• Previous experience in Customer Success, preferably in senior care or recruiting
• Strong computer skills and ability to manage multiple systems efficiently
• Must be able to work Monday-Friday, 8:00 AM - 5 PM EST
• Ambitious, self-motivated, and able to thrive in a changing environment
• Ability to empathize and understand customer needs effectively