Customer Service Specialist

Job Summary

A company is looking for a Specialist I - Customer Service.

Key Responsibilities

• Initiates monthly service calls to low-volume accounts and updates customers on new programs and services
• Assists with customer issues such as missed shipments and backorders, striving for prompt resolution
• Processes customer orders and provides accurate answers to inquiries, escalating issues when necessary

Required Qualifications

• Bachelor's Degree in business administration, accountancy, sales, marketing, or a related field, or equivalent experience
• Less than one year of directly related experience
• Familiarity with customer service principles and practices
• Basic knowledge of Microsoft Word, Excel, and inventory management systems
• Ability to handle stressful situations and resolve customer issues creatively