Customer Service Specialist

Job Summary

A company is looking for a Specialist I - Customer Service.

Key Responsibilities

• Initiate monthly service calls to low-volume accounts and update customers on new programs and services
• Assist with customer issues such as missed shipments and backorders, ensuring prompt resolution
• Process customer orders and maintain communication with all departments to ensure smooth order fulfillment

Required Qualifications

• Bachelor's Degree in business administration, accountancy, sales, marketing, or a related field, or equivalent experience
• Less than one year of directly related experience
• Familiarity with products and services in pharmaceutical distribution
• Basic knowledge of Microsoft Word and Excel
• Ability to handle stressful situations and resolve customer issues effectively