Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Work from Home.

Key Responsibilities

• Handle a high volume of inbound customer inquiries and assist with orders and accounts
• Provide personalized customer experiences while promoting additional products
• Manage calls related to refunds, payments, orders, and account data analysis

Required Qualifications, Training, and Education

• Must reside in approved counties in Ohio, Indiana, or Kentucky
• Ability to problem-solve and de-escalate situations in a fast-paced environment
• Experience working in a virtual environment with a structured schedule
• Technical requirements include a compatible computer, headset, and high-speed internet
• Availability to work weekends, holidays, and additional hours as needed