Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to join their Customer Support Contact Center Team.

Key Responsibilities

• Responds to calls and emails, providing assistance within designated timeframes
• Tracks and updates issues using logs or other tools
• Provides user assistance within applications

Required Qualifications

• High school diploma, GED, or equivalent experience
• Typically a minimum of one year of relevant experience
• General knowledge of the insurance industry
• Solid computer skills, including Microsoft Office Suite
• Strong organizational skills and ability to prioritize tasks