Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to serve as the first point of contact for patients and insurance representatives regarding account-related inquiries.

Key Responsibilities:

• Respond to inbound calls from patients and insurance companies regarding billing inquiries
• Assist patients in understanding their statements and resolving outstanding balance concerns
• Accurately enter and verify insurance information during calls

Required Qualifications:

• High school diploma or GED required
• 2-3 years of customer service or call center experience preferred, ideally in a healthcare or billing environment
• Experience with processing payments and handling sensitive information
• Familiarity with billing and insurance tools
• Ability to document and escalate unresolved issues appropriately