Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients through effective communication and order processing.

Key Responsibilities

• Develop and maintain knowledge of products and services while handling inbound and outbound calls
• Process orders, verify insurance eligibility, and ensure documentation accuracy
• Facilitate resolution of customer complaints and meet quality assurance requirements

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of work-related experience and one year of exact job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to navigate multiple online systems