Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Complete insurance verification and communicate with patients regarding their coverage and eligibility

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two years of experience and one year of exact job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to learn new technologies