Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for managing patient interactions and ensuring accurate service delivery.

Key Responsibilities

• Develop and maintain knowledge of products and services, answering calls and emails promptly
• Process orders, verify documentation, and complete insurance verification for patient eligibility
• Facilitate resolution of customer complaints and maintain quality assurance standards

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Two years of experience required for senior level positions, including one year of exact job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient in using computer systems and Microsoft Office