Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative to manage patient billing inquiries and account resolutions.

Key Responsibilities

• Handle all patient billing inquiries through inbound and outbound calls, ensuring timely resolutions
• Assist patients in understanding billing statements and make necessary account corrections
• Maintain accurate documentation of accounts and respond to patient calls regarding benefits and claims follow-up

Required Qualifications

• Minimum three years of experience in healthcare customer service
• Bachelor's degree preferred
• Proficiency in Raintree Navigation
• Strong organizational and time management skills
• Ability to work independently and manage multiple tasks simultaneously