Customer Service Specialist

Job Summary

A company is looking for a CS Specialist I - Customer Service Center.

Key Responsibilities

• Process inbound calls and resolve customer inquiries related to bank products and services
• Assist customers with digital banking services and troubleshoot issues with various computing environments
• Maintain adherence to service metrics and attend regular quality review and departmental meetings

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge and experience with Android and Apple products, as well as supported web browsers and operating systems