Customer Service Specialist

Job Summary

A company is looking for a CS Specialist I - Customer Service Center.

Key Responsibilities

• Process inbound calls and resolve customer inquiries related to bank products and services
• De-escalate customer issues and escalate to supervisors when necessary
• Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Expertise in using a personal computer and managing home networking infrastructure
• Knowledge and experience with Android and Apple products and supported web browsers