Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to deliver exceptional service and improve customer experience.

Key Responsibilities

• Serve as a key point of contact for customers via phone and email, providing timely and effective solutions
• Process customer orders accurately and efficiently while collaborating across departments
• Identify opportunities for process improvement to enhance service levels

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum 2 years in customer service or a related role
• Proficiency with Microsoft Office; SAP experience is a plus
• Ability to thrive in a dynamic environment while managing multiple tasks
• Strong problem-solving skills and sound business decision-making ability