Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient interactions and ensure service accuracy.

Key Responsibilities

• Handle a high volume of outbound calls in a fast-paced environment
• Process orders, verify documentation, and complete insurance verification
• Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of work-related experience and one year of exact job experience required
• Experience in a Medicare certified environment is preferred
• Proficient computer skills and ability to navigate multiple online systems