Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to ensure customer satisfaction and provide efficient service.

Key Responsibilities

• Initiate monthly service calls to low-volume accounts and update them on new programs and services
• Assist with customer issues such as missed shipments and backorders, striving for prompt resolution
• Process customer orders and provide accurate answers to inquiries, escalating issues as necessary

Required Qualifications

• Bachelor's Degree in business administration, sales, marketing, or a related field, or equivalent experience
• Less than one year of directly related experience
• Familiarity with products, services, and pharmaceutical distribution operations
• Basic knowledge of Microsoft Word, Excel, and inventory management systems
• Strong organizational skills and ability to resolve customer issues effectively