Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to ensure customer satisfaction through professional and efficient service.

Key Responsibilities

• Initiate monthly service calls to low-volume accounts and provide updates on products and services
• Assist customers with issues such as missed shipments and backorders, ensuring prompt resolution
• Process customer orders and maintain communication with various departments to ensure smooth order fulfillment

Required Qualifications

• Completion of a four-year Bachelor's Degree program or equivalent combination of experience and education
• Less than one year of directly related experience
• Familiarity with company products and services
• Basic knowledge of Microsoft Word, Excel, and inventory management systems
• Strong organizational skills