Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for providing quality customer experiences through various communication channels.

Key Responsibilities

• Process contact lens orders accurately and efficiently from multiple channels
• Provide First Contact Resolution for all communication channels as applicable
• Maintain knowledge of products, prices, and policies to effectively service customers

Required Qualifications

• Minimum of three years of customer service experience in a call center environment
• High school diploma or equivalent required; college degree preferred
• Intermediate skill level in Excel, Word, Outlook, and PowerPoint
• Ability to handle an average of 75+ customer contacts per day
• Knowledge of Salesforce.com preferred