Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Processes contact lens orders accurately and efficiently from multiple channels
• Provides First Contact Resolution for customer inquiries across all communication channels
• Maintains knowledge of products and services to effectively assist customers and sales representatives

Required Qualifications

• Minimum of three (3) years of Customer Service experience in a call center environment required; B2B experience preferred
• High school diploma or equivalent required; college degree preferred
• Excellent computer skills, with the ability to type at least 40 wpm accurately
• Intermediate skill level in Excel, Word, Outlook, and PowerPoint; advanced preferred
• Knowledge of Salesforce.com preferred