Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist II (100% Remote).

Key Responsibilities

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer issues and provide resolution or escalate to a supervisor when necessary
• Maintain knowledge of banking products and services while adhering to departmental service levels

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy