Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist in the Gilbert, AZ area.

Key Responsibilities

• Processes contact lens orders accurately and efficiently from multiple channels
• Provides First Contact Resolution for all communication channels as applicable
• Maintains knowledge of products, prices, and policies to effectively service customers

Required Qualifications

• Minimum of three (3) years of Customer Service experience in a call center environment required; B2B experience preferred
• High school diploma or equivalent required; college degree preferred
• Intermediate skill level in Excel, Word, Outlook, and PowerPoint
• Knowledge of and experience with Salesforce.com preferred
• Able to work in a fast-paced, constantly changing environment while multitasking