Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Process contact lens orders accurately and efficiently from multiple channels
• Provide First Contact Resolution for all communication channels
• Maintain knowledge of products and policies to effectively assist customers and sales representatives

Required Qualifications

• Minimum of three years of customer service experience in a call center environment
• High school diploma or equivalent required; college degree preferred
• Excellent computer skills, including proficiency in Excel, Word, Outlook, and PowerPoint
• Ability to work in a fast-paced, constantly changing environment
• Knowledge of Salesforce.com preferred