Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient service processes in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Facilitate resolution of customer complaints and ensure quality assurance metrics are met

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of experience and one year of exact job experience required
• Experience with Medicare certified tasks is preferred
• Proficiency in navigating online EMR systems is necessary