Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to handle customer inquiries and support services.

Key Responsibilities

• Responds to customer account questions and processes payments over the phone
• Advises customers on available resources and directs calls for assistance with delinquent accounts
• Assists with administrative tasks and supports new hire training efforts

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
• Strong computer skills, including proficiency in Word, Excel, and email
• Ability to handle stressful conversations with tact and diplomacy
• Availability for two evening shifts per week and one Saturday shift every five weeks