Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer situations and take ownership of requests until resolution
• Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Ability to work independently in a fast-paced remote environment