Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist II in a remote capacity.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests while resolving issues independently
• Assist customers with digital banking services across various computing environments and maintain knowledge of banking products
• Meet performance metrics for call handling, quality, and customer satisfaction while participating in ongoing development meetings

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• At least one year of contact center experience or equivalent required
• Preferred experience includes six months of outbound calling and sales experience