Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in a remote capacity.

Key Responsibilities

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer issues or escalate to a supervisor as necessary
• Maintain knowledge of banking products and ensure compliance with regulations

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking
• Minimum of one year of contact center experience or equivalent
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using personal computers and familiarity with Android and Apple products