Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Respond to and resolve customer inquiries related to bank products and services
• Process inbound calls, assist with digital banking services, and manage customer transactions
• Attend quality review and departmental meetings for ongoing development and adherence to service metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; banking or financial institution experience preferred
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, along with supported web browsers and operating systems