Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I for its Customer Service Center.

Key Responsibilities

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer situations and ensure requests are resolved efficiently
• Maintain knowledge of banking products and adhere to performance metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required, preferably in banking
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Familiarity with both Apple and Android products, as well as digital banking services