Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for handling customer inquiries and account maintenance in a call center environment.

Key Responsibilities

• Answer inbound calls and assist customers with billing questions and account maintenance
• Resolve customer issues and troubleshoot online inquiries in a timely manner
• Document accounts and maintain compliance with company policies while meeting Key Performance Indicators (KPIs)

Required Qualifications

• High School Diploma or GED
• Proficiency with computers is required
• Access to high-speed internet via ethernet cable is required
• Previous experience managing a steady flow of incoming calls
• Strong customer service and/or call center background is preferred