Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - FMLA.

Key Responsibilities

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
• Respond promptly to a high volume of customer calls and emails, ensuring accurate and detailed information is provided
• Build strong relationships with customers while meeting daily goals and following established procedures

Required Qualifications

• High school diploma or GED required
• 1+ year of call center experience
• 2 years of customer service experience
• Proficient computer skills, including Microsoft Office
• Previous healthcare experience preferred but not required