Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Outreach.

Key Responsibilities

• Monitor company emails, faxes, and chat lines as assigned
• Provide detailed information to requestors regarding the status of medical records requests
• Fax and/or email records securely to requestors and assist with online request submissions

Required Qualifications and Education

• High school diploma or GED required
• Previous experience in medical records preferred; knowledge of HIPAA is a plus
• Typing speed of 35+ WPM
• Proficient in Microsoft Office and other software applications
• Ability to multi-task and prioritize duties effectively