Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls related to bank products and services, resolving customer inquiries independently
• De-escalate customer situations and ensure requests are followed through to resolution
• Maintain knowledge of banking products and adhere to service level metrics and compliance regulations

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently in a fast-paced environment
• Proficiency in using personal computers and managing home networking for remote work