Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer issues and ensure resolution or escalate to a supervisor when necessary
• Maintain knowledge of banking products and adhere to service level metrics for call handling and customer satisfaction

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; experience in banking preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using personal computers and knowledge of Android and Apple products