Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I for its Customer Service Center.

Key Responsibilities

• Respond to and resolve customer inquiries related to bank products and services
• Process inbound calls and assist customers with digital banking services
• Maintain adherence to service level metrics and participate in quality review meetings

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Ability to work a flexible schedule, including evenings and holidays