Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls related to bank products and services, resolving customer inquiries independently
• De-escalate customer issues and follow through to resolution while maintaining adherence to service metrics
• Assist customers with digital banking services and maintain knowledge of banking products and policies

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficient in using personal computers and managing home networking for reliable access to virtual environments