Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative to serve as the primary point of contact for clients enrolled in financial hardship programs.

Key Responsibilities

• Provide helpful and caring customer service over high volume inbound and outbound client phone calls
• Proactively identify, analyze, and resolve client issues to ensure first call resolution
• Develop and maintain positive client relations while collaborating with other departments

Required Qualifications

• Minimum 1 year relevant call center experience
• Bilingual - Spanish preferred (not required)
• Reliable, high-speed internet connection with ethernet
• Strong computer technical skills with the ability to navigate complex systems
• Ability to work from home in a distraction-free environment