Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will advocate for customers across North America.

Key Responsibilities

• Provide elevated customer support by resolving issues and reducing customer effort
• Support Tier 1 agents by handling escalated inquiries regarding products and orders
• Oversee customer orders from entry to delivery, ensuring accuracy and timely communication

Required Qualifications

• Minimum of 3 years in a customer support role such as contact center or account management
• Strong computer skills, including experience with Microsoft Office
• Experience using remote communication tools (e.g., Skype, Teams)
• High school diploma required; college degree preferred
• Experience in HVAC or hydronic heating is a plus